Approved sources
Your data determines how your products are represented and made usable by AI.
Hyponomy Scale
Hyponomy Scale helps AI safely explain, activate and use financial products.
Scale gives ChatGPT, Claude and other AI channels approved product information, checks and actions, helping customers discover, understand, activate, and continuously use financial products within your rules.
How it works
One controlled path from a customer need to activation and ongoing service.
Scale reads from approved sources, applies your rules and returns only the product answers and actions you allow. It helps customers discover, understand, activate, and continuously use financial products in AI.
Your product information+Your rules+Approved in-AI actions
Question in AI
“What should I do?”
“What are my options?”
“Can I start now?”
Hyponomy Scale
Discover
Explain
Qualify
Disclose
Route
Activate
Use
Servicing
What the customer can do in AI
Choose an appropriate product path
Activate through an approved journey
Get ongoing servicing in AI
Start small
Begin with a handoff. Expand into in-AI activation and use.
A first release can explain products and hand off to your existing onboarding journey. Add eligibility, intake, in-AI completion and approved servicing actions over time.
CreditIllustrative journey
“I’m planning home renovations and need to borrow some money.”
Help customers understand borrowing options, qualify, activate your product and manage approved servicing tasks in AI.
01
Discover
02
Qualify
03
Apply
04
Activate
05
Use
What the customer gets
Customers can activate your product and manage approved servicing in AI.
- Product discovery
- Basic eligibility checks
- Application intake
- Decision, funding and servicing
Start hereExpand when ready
- 01
Explain and hand off
Web handoffExplain the available options and warnings, then open the right existing application.
- 02
Check basic eligibility
Better-qualified handoffAsk a short set of approved questions before choosing the next step.
- 03
Start the application
Application startedWith consent, collect the first application fields and pass them to an approved form or API.
- 04
Activate and use in AI
Activation and servicingSupport decision, acceptance and funding, then expose approved repayment and account-servicing actions in AI.
InsuranceIllustrative journey
“I’m buying a house. What insurance do I need?”
Help customers understand your cover options, activate a policy, and enable use of policy services in AI.
01
Need
02
Assess
03
Present
04
Activate
05
Use
What the customer gets
Customers can activate your policy and access approved policy services in AI.
- Needs assessment
- Product options
- Risk checks
- Quotes, activation and policy service
Start hereExpand when ready
- 01
Understand the need
Cover explainedAsk for the minimum information needed to explain the relevant types of cover.
- 02
Check suitability
Options presentedIllustrate prospective products, limits, deductibles and exclusions in AI.
- 03
Check the risk
Ready to quoteUse approved risk factors and eligibility rules, then show the required disclosures.
- 04
Quote, activate and use
Activation and policy usePrepare a quote, support approved policy activation, then expose permitted cover, change and claims actions in AI.
WealthIllustrative journey
“I need financial advice, but I don’t know who to speak to.”
Match clients with the right service or advisor, onboard them, and support ongoing wealth servicing in AI through your advisor teams.
01
Need
02
Profile
03
Match
04
Activate
05
Use
What the customer gets
Clients can onboard and access ongoing wealth servicing through your advisor teams in AI.
- Advisor matching
- Service matching
- Support advisors and clients with portfolio and estate reviews.
- Onboarding and ongoing service
Start hereExpand when ready
- 01
Explain and hand off
Web handoffExplain the available services and open the right page or contact path.
- 02
Match an advisor
Advisor matchedMatch the prospect’s needs to approved service and team criteria, then explain the result.
- 03
Send it to the team
Team-ready inquiryWith consent, send the inquiry and the reason for the match to the right team.
- 04
Onboard and use the service
Onboarding and ongoing useSupport approved onboarding, then help existing clients prepare reviews, share documents and request service in AI.
Customer experience examples
See activation and ongoing use in AI.
Fictional journeys in ChatGPT and Claude, from a customer question to onboarding and approved product use.
All customer, product and scenario details are fictional. Channel interfaces are illustrative.From a loan question to activation and use.
A customer can check options, activate an approved product and then manage repayment without leaving the conversation.
Scroll the full journey
01 · Qualify01 / 03
I'm planning some home improvement work, and need to borrow about $15k. I earn good money, about $85k per year, and have a 720 credit score. I have been employed for 5 years. What are my best options?
A home improvement loan may be relevant. I can check whether a participating lender can assess high-level fit and, if you are eligible, let you continue into a full lending journey.
This is not a lending decision. Any offer would still depend on identity, affordability, credit and lender checks.
Would you like me to run a secure eligibility and product check for a $15,000 loan, for example over 60 months?
Yes please, that would be useful.
02 · Select and disclose02 / 03
I've selected "Elite Credit Line" as the best-fit product for your home improvement loan request.
Product: Elite Credit Line
Purpose: Home improvement
Loan amount: $15,000
Term: 60 months
APR: 6.75%
Estimated monthly payment: $295
Estimated total repayment: approximately $17,700
The product supports borrowing from $15,000 to $150,000, with available terms of 36, 60, 84 or 120 months.
Before you continue, please note this is not a lending decision. The lender will still need to verify your identity, income, affordability, credit profile and you will need to submit required documentation.
Would you like to continue with the Elite Credit Line application?
03 · Activate and use03 / 03
Your Elite Credit Line has been approved and funding has been initiated.
Loan amount: $15,000
APR: 5.75%
Monthly payment: $288.25
Funding date: 2026-07-04
First repayment due: 2026-08-03
Confirmation: CONF-20260702-8075D5F2
Deposit account: ending CF50
Your funds will be deposited by 2026-07-04.
You can continue here to review your loan agreement, set up autopay, view your repayment schedule, or contact the lender.
Great, that was quick! Thank you.
End of illustrative journey
From a home cover question to activation and use
Assess the need, explain suitable options and support activation and approved policy use.
Scroll the full journey
01 · Assess the need01 / 03
We're buying a 2,200-square-foot house built in 1998 and need insurance before closing. Can you help?
Yes. I can give you a rough rebuild estimate and present the approved options here. This is product guidance, not advice or a quote.
I'll need the construction type, general location, number of stories, roof age, value of your belongings, recent claims and whether the home is near water.
Wood frame in suburban Connecticut, two stories, roof is eight years old, about $85,000 of belongings, no recent claims, and within a mile of water.
02 · Understand options02 / 03
The first-pass rebuild estimate is about $360,000. The verified address and local construction costs may change it.
Homeowners Select offers the closest balance of coverage and deductible.
Structure: $360,000
Personal property: $85,000
Liability: $300,000
Deductible: $2,500
Flood coverage is not included. Because the property is near water, a separate flood review may be useful.
Would you like an indicative quote?
Yes please.
03 · Activate and use03 / 03
Your indicative Homeowners Select quote is ready.
Estimated monthly premium: about $186
Estimated annual premium: about $2,235
Deductible: $2,500
This is not a binding quote. Final coverage and price depend on the verified address, risk parameters, claims information, any required inspection, and the full policy terms and exclusions.
Would you like to continue to the secure quote journey?
Once the policy is active, you can return here to review coverage, request a change or start a claim.
Yes, let's continue.
End of illustrative journey
Match a client with the right advisor.
Check the client’s needs against the firm’s services and route the inquiry.
Scroll the full journey
01 · Profile01 / 03
Hi - I'm 52 with around $4.5m in investable assets, and about $650k in income. Really need to start thinking about advice, estate planning and I need proper help. Who should I be speaking to?
This sounds like a high-net-worth wealth planning situation.
I can look for RIA advisory propositions that match your profile. I'll check available RIA firms, service thresholds, specialties and onboarding options.
This will not be investment, tax or legal advice, but it can help you find the right firm for your needs.
Would you like me to run an RIA advisory match?
Yes please, and someone in Connecticut would be best.
02 · Explain the match02 / 03
Great. I've found several eligible RIA propositions and compared them against your profile.
The strongest match is Light RIA. Why:
- High-net-worth clients are a primary segment
- Estate planning is a core specialty
- The firm supports preservation, growth and long-term planning
- It has a relationship-led advisory model
- Suitable for complex family needs
- Operates out of Connecticut
Estimated annual advisory fee: $33,750 based on 0.75% AUM. This is an estimate only and would need to be confirmed with the firm.
Would you like to initiate a conversation with Light RIA?
Yes please
03 · Onboard and use03 / 03
Your Light RIA advisory onboarding has been initiated.
Reference: WM-8676D37C.
Next steps:
- Schedule an initial discovery call with the Light RIA relationship team
- Complete KYC/AML documentation and account opening forms
- If you are happy to proceed, review and sign the Investment Advisory Agreement
- Confirm custodian selection
- Begin account transfer and consolidation of held-away assets, if applicable
- Sign an Investment Policy Statement reflecting the agreed mandate
- Schedule estate planning and governance follow-ups
The Light RIA team will be in touch in 2 business days. You can continue here to review disclosures, upload documents, or prepare for your advisor meeting.
Thank you
End of illustrative journey
Institutional control
Keep control of every product answer and action.
Scale uses your approved content, policy and existing controls. The AI cannot improvise product answers or actions outside them.
Explore the Hyponomy EnginePolicy controls
Set what the channel can say, ask, show and do.
Your environment
Run the Hyponomy Engine in your cloud or on premises and connect existing systems.
Audit trail
Full observability of data use, steps and interactions.
How to begin
Begin with one financial product.
Start with financial product explanation and a handoff to your existing activation journeys. Add eligibility, intake and in-AI channel completion, then ongoing in-AI servicing for existing customers.
- 01
Pick
Choose one financial product, one customer question and one AI channel.
- 02
Connect
Add approved product information, rules and next steps.
- 03
Launch
Go live with clear limits and a safe handoff.
- 04
Expand
Add in-AI activation and ongoing product use when you are ready.
Questions answeredChecks completedHandoffs createdEvents logged
Hyponomy Scale